Refund Policy

Cancellation
We accept order cancellations before the product is shipped. If the order is cancelled before shipment, you will receive a full refund.

Once the product has been shipped, the order cannot be cancelled.

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Returns
We accept returns within 30 days of delivery.

To be eligible for a return:
- The item must be unused and in the same condition that you received it  
- It must be in the original packaging  
- Proof of purchase is required  

Under UK consumer law, you have the right to return most items within 14 days of receiving them.

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Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect  
- Shipping costs are non-refundable  

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Refunds
Once your return is received and inspected, we will notify you by email.

If approved:
- Your refund will be processed to your original payment method  
- Processing time may vary depending on your bank  

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Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account  
2. Contact your credit card provider  
3. Contact your bank  

If the issue persists, contact us at:
velmora.admin@gmail.com