Shipping Information

We offer FREE tracked shipping on all orders.

Orders placed in the United Kingdom, United States, Canada, New Zealand and Australia:

• Standard Shipping (7–12 business days): FREE

*Note: Delivery times are estimates and may vary depending on your location and external factors such as customs or high demand periods.

We do not charge any additional import or customs fees.

Processing Times

All orders are processed within 1–2 business days after being placed. Once processed, your order will be shipped as soon as possible.

Where can I find my tracking number?

Once your order has been shipped, you will receive an email confirmation with your tracking number.

If you need additional information, feel free to contact us at velmora.admin@gmail.com and our team will assist you.

Delivery

Depending on your location, your order will be delivered by your local postal service. If you are not available at the time of delivery, a notice may be left with instructions on how to collect your package.

Unexpected Delays

In some cases, delivery may take longer than expected due to factors beyond our control, such as customs inspections or logistical delays. If your order is taking longer than expected, please contact us and we will help resolve the issue.

Failed Delivery

If an order cannot be delivered due to incorrect shipping details or absence of the recipient, the package may be returned to the sender. Any additional costs incurred may be deducted from the refund.

Items Marked as Delivered

If your tracking information shows that your order has been delivered but you have not received it, please contact your local postal service first. If the issue persists, contact us and we will do our best to assist you.